FAQ

Frequently asked questions: all the answers to your questions

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General questions

How can I get more languages?

To get more than one language, you need to opt for the Premium package, which gives you access to up to 24 translated languages.

Is wpLingua entirely free?

You can use wpLingua free of charge to translate your site into the language of your choice, provided your site is not intended for commercial use.

What languages are available?

The plugin supports the following languages: Arabic ∘ Chinese ∘ Danish ∘ Dutch ∘ Slovak ∘ English ∘ Finnish ∘ French ∘ German ∘ Greek ∘ Hebrew ∘ Hindi ∘ Hungarian ∘ Indonesian ∘ Italian ∘ Japanese ∘ Korean ∘ Polish ∘ Portuguese ∘ Russian ∘ Spanish ∘ Swedish ∘ Turkish ∘ Ukrainian ∘ Vietnamese

Do I have to translate each page manually?

No way ! It is wpLingua that takes care of all the translations automatically.

Can we translate all types of sites?

First, please note that only WordPress websites can use wpLingua. Then, we reserve the right to refuse sites that do not respect the rules established in our Terms and Conditions.

Do I need a DeepL or Google Translate plan in addition to wpLingua?

No. Translations are managed by our API integrated in wpLingua. You do not need to purchase an additional plan.

Is wpLingua compatible with WooCommerce or other plugins?

Absolutely! wpLingua intercepts page content and analyzes HTML and JS code. It discovers all texts, translates them and renders the pages multilingual. This approach guarantees compatibility with the translation of your WooCommerce online store, as well as with all other WordPress plugins.

Compatible plugins tested: WooCommerce, Yoast SEO, SEOPress, All in One SEO, SEOKey, Elementor, Gutenberg, Divi Builder, Contact Form 7, Fluent Forms, WP Forms, Gravity Form, MailPoet, WP Rocket, Cache Enabler, All-in-One WP Migration, UpdraftPlus, Redirection, Complianz, WF Cookies, Complianz, LuckyWP Table of content, WP Grid Builder, and more…

If you notice that any of the plugins you’re using are translating incorrectly, please contact our support team and we’ll do our best to improve the integration.

Is wpLingua compatible with Divi or other Theme?

The method used by wpLingua to translate website texts guarantees compatibility with most themes.

Themes tested with guaranteed compatibility: Divi, Twenty Twenty One, Astra, OceanWP, Blocksy, Hello, Generate Press, Neve, Envince, Twenty Twenty Four, Twenty Twenty Five, Poe, Neve FSE, Frost, Tove, and more…

If you’re using another theme and find that some strings aren’t being translated, please contact our support team and we’ll do our best to improve the integration.

Is wpLingua compatible with Gutenberg or other page builders?

The method used by wpLingua to translate website texts guarantees compatibility with most page builders.

Page builders tested with guaranteed compatibility: Elementor, Divi Builder, Gutenberg.

If you notice that the page builder you’re using isn’t translating correctly, please contact our support team and we’ll do our best to improve the integration.

Questions about pricing or licensing

Is wpLingua entirely free?

You can use wpLingua free of charge to translate your site into the language of your choice, provided your site is not intended for commercial use.

What do you mean by "commercial website"?

A commercial website is defined as any website that aims to generate revenue, either directly or indirectly. This includes, but is not limited to, online stores, consulting services, blogs with advertising or affiliate links, and platforms offering paid content. If your site aims to make a profit or supports a business or revenue-generating activity, it is considered a commercial website by wpLingua.

Is it possible to use a single license on multiple sites?

Each wpLingua licence is valid for a single website. If you wish to use the plugin on several websites, you will need to purchase a separate licence for each of them or contact us for a Tailor-made Pack.

Do you offer decreasing rates?

We offer a Tailor-made Pack to suit your needs. Contact us for more information.

Do the prices include VAT?

No, the displayed prices do not include VAT. At the moment, we are not subject to VAT.

Do you offer a monthly plan rather than an annual one?

No, the license is only available for a full year.

Which payment methods are accepted?

We accept credit card payments via the Stripe secure payment processor.

Will my license be renewed automatically every year?

No, you’ll have to renew your license manually.

What happens if I don't renew my license after one year?

If you do not renew your license, the wpLingua plugin will continue to function, but your access to our translation API will cease. All translations generated during the first year of use will still be available on your website. However, no new translations can be generated. If your site never changes, that’s good news for you, because you don’t need to pay every year for translations that don’t change. On the other hand, if your site changes regularly (adding blog posts, changing words or phrases), it’s strongly recommended that you renew the license to ensure that the new texts are translatable and to maintain a good user experience for your site’s visitors.

Do you offer a trial period?

The free version lets you try out the full potential of wpLingua. Install the plugin and see for yourself. If you’re happy with the tool, you can move on to a commercial plan.

Do you offer a money-back guarantee if we're not satisfied?

The free version of wpLingua lets you carefully test whether it’s the tool you need to translate your site. However, if you’re not completely satisfied, you can request a refund within 14 days of purchase.

Before requesting a refund, please allow us to attempt to resolve the issue you are experiencing by opening a support ticket.

See the conditions of sale

Do I need a DeepL or Google Translate plan in addition to wpLingua?

No. Translations are managed by our API integrated in wpLingua. You do not need to purchase an additional plan.

Questions about how wpLingua works

Where are my translations stored?

Your server’s database holds all the translations locally.

Can wpLingua slow down my site?

wpLingua does not slow down your site. Once the translations are automatically generated, displaying the translated pages will take as much time as displaying the original pages. In any case, with or without wpLingua, it is strongly recommended to use a caching plugin to speed up a WordPress site. We recommend WP Rocket, but wpLingua is also compatible with other caching plugins.

Do I have to translate each page manually?

No way ! It is wpLingua that takes care of all the translations automatically.

Can my visitors see the translation generation progress bar?

When you explore your site in a translated language for the first time, a progress bar appears to indicate that automatic translations are being generated. This bar is only visible to administrators, and remains invisible to your visitors. This feature has been designed to enhance the user experience of site administrators.

Can we translate all types of sites?

First, please note that only WordPress websites can use wpLingua.

Then, we reserve the right to refuse sites that do not respect the rules established in our Terms and Conditions.

Does wpLingua also translate emails sent from the website?

Not yet, but it’s on our roadmap! This feature will only be available in our paid plans.

Can translation management be restricted to specific user roles?

wpLingua does not offer the option of restricting translation management to certain user roles.

Questions about SEO

Can wpLingua slow down my site?

How can I be sure that Google will index my translated pages?

Google has always decided on the indexing of a site’s pages. However, wpLingua uses one of Google’s most recommended methods:

“Use separate URLs for each language version. Instead of using cookies or browser settings to adjust the language in which the page is displayed, we recommend defining separate URLs for each language version. If you define different URLs for each language, use hreflang annotations to ensure that Google search results point to the correct language version of a page.”

wpLingua has designed its code to differentiate translated pages with the hreflang tag as recommended by Google. See this page for an explanation

Does wpLingua create a sitemap.xml for translated pages?

A sitemap.xml is used to notify Google of all the URLs of a website. Google allows two methods of reporting language variants in order to index your pages: hreflang annotations or sitemaps. wpLingua automatically adds hreflang tags to the source code of your pages, making the use of a sitemap.xml unnecessary and redundant. So your website doesn’t need a sitemap to enable indexing of your multilingual versions.

Find out more about Google’s recommendations here.

Can I use a crawler to generate translations quickly?

It might seem like a good idea to launch a crawler to generate the first translations of your site more quickly. However, using a crawler can be disastrous: not only will your server be under heavy load at any given moment, which could generate 500 errors, but our API may not be able to keep up. We therefore advise you to visit your site manually at “human speed”, so that your site can be translated smoothly.

Questions about errors

wpLingua doesn't seem to be working properly, what can I do?

wpLingua is supposed to work correctly. We develop and update it regularly, testing it carefully before each update. If wpLingua is not working correctly on your website, the source of the cause may be diverse:

First check that your site is using the latest version of WordPress and a recent version of PHP.
Also check that all your plugins and themes are up to date.
Clear your caches and try another web browser (an outdated browser could also cause problems).
If the problems are still present, deactivate the extensions one by one, this will allow you to find which extension is in conflict.

Finally, don’t hesitate to contact support for help.

Some texts have not been translated, so what should we do?

If you used a crawler to generate the first translations more quickly, this is certainly the cause of the problem: the translation API cannot handle thousands of strings at a time, and can therefore return strings that are not translated. If you did not use a crawler, but some texts were not translated, the quality of the HTML code of your content (if the source code has errors) may be the cause. Finally, in certain specific cases, wpLingua must improve compatibility with your site.

In any case, please contact support so that we can find a solution.

An error occurred while creating the API key. What to do?

If when requesting the creation of your API key, you received a message such as “an error occurred during the creation of the API key” or “Error – The API could not be called”, please contact our support for assistance.